Factory Direct Tiny Homes Call 1-855-600-8469/ 1-321-317-5058
Return and Refund Policy
Return Policy of Tiny homes usa.
Effective Date: This Return Policy was last revised on Jan 22nd, 2025.
Please note that products purchased from the Final Sale Collection during our anniversary celebration are not eligible for return or exchange.
We offer a 90-day return guarantee. Warranty will begin from the date the product is received. If a product grows defective during the warranty period due to a quality issue rather than your own breakage or misuse, we can accept a return, or issue a new replacement (less promotional discounts and shipping charges).
To be eligible for a refund, returned ITEMS MUST BE IN NEW, RESALABLE condition with all original packaging intact and tags attached. The product cannot have been used. We reserve the right to deny a refund for any returned item that is no longer in new condition, in its original packaging, or is damaged, missing any labels, instructions, or pieces.
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund.
Return
if you would like to return a product, please follow the next guidelines:
- If the product has quality problems, please contact us in time, and a full refund will be given after the order is processed. （We bear the freight）
- If a returned item has been opened, is no longer in intact packaging, is damaged, or is materially different from how the item was shipped to you, it may not be accepted for return or may be subject to a restocking fee of up to 50%. Items not accepted for return will be shipped back to the customer at the customer's expense.
- If you place the wrong order and change your mind and want to return the product, you can return or exchange the product, but the shipping cost will be borne by you
- Returned items need to be in the original packaging. If the item is not in the original packaging, we cannot resell it. Therefore, If it is not in the original packaging after being returned, a certain amount will be deducted.
Notice for returns
The package needs to come back with the original receipt of the purchase.
- You need to provide proof of purchase by email to contact us. Items returned without authorization will not be accepted.
- The time frame for return & exchange must not exceed 90 days from when the original order was received.
- All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
- For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
- When returning or exchanging items, customers must use a shipping method that has to track it. Returns or exchanges with no tracking will not be processed.
- The order number needs to be included in the package. You can print out the order detail page or contact us via: customer_care@tinylandus.com
- After the return, the funds will return in the same way.